Part Time Customer Service Advisor

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About us

Our passion is electric. Imagine a world less reliant cars, with cleaner air and less congestion - we want to make that a reality.

Pure Electric are the fastest growing retailer in the UK and have been voted by LinkedIn as the 3rd top Start Up in the UK.  In 2020 alone we have opened 13 new stores and grown our headcount from 30 to 200.  The exciting part is we are only just beginning.

As the UKs leading ebike and escooter retailer we are now heading into Europe with new stores opening in Spain and France.  Our aim is to reduce societies reliance on cars, lower air pollution and congestion.

To achieve our ambitions we are looking to hire the very best talent in our stores across Europe as well as at our Bristol/Glastonbury HQ. You will be joining one of the most innovative, fast paced and exciting businesses around. Interested?

 About the Role

This is a part time (16 hours) role, based in our soon to open Leeds store. This is an exciting  opportunity to develop your skill set and work alongside an ambitious, passionate team focused on pushing boundaries, being disruptive and growing fast. We are looking for the right individual to take the skills learnt through our training and use them to wow our customers. We aim to provide best in class customer experience through our seamless online store, world class urban showrooms, and unrivalled service offering.  To support this, we are looking for someone who’s keen to be an all-round team player, your days will never look the same; from conducting pre delivery inspections through helping customers choose the right escooter or ebike. As the market grows, so too does the demand for puncture repairs, servicing and accessories. We are looking for someone that wants to hone their skills and help develop new techniques to delight our customers.

 What you’ll be doing:

  • Delivering the highest level of customer service to our existing and prospective customers
  • Seeking opportunities to offer informative advice on products, servicing and accessories
  • Conducting pre-delivery inspections, conducting a thorough set of safety checks to ensure each product leaves the shop in excellent condition
  • Continuously looking at how to improve the efficiency of processes within the store
  • Providing support to the Store Manager in their absence

 What you’ll need:

  • Previous experience in a retail or ecommerce businesses
  • Eagerness to solve problems, seek out the root cause of an issue and take ownership to resolve it
  • Ability to pay close attention to detail, juggling multiple tasks at once whilst keeping the team and customer informed
  • Flexibility and the willingness to sometimes work irregular hours 
  • To have a passion for selling and inspiring people around micro-mobility
  • To be enthusiastic, talkative and inquisitive about our products and the people that buy them
  • You need to be an enthusiastic and dynamic yet collaborative team player with a high degree of integrity and personal responsibility

 What we offer

  • Competitive salary, pension contribution and 23 days’ holiday
  • Genuine career progression for the right person

At Pure Electric we celebrate difference, we support it, and we thrive on it. Diversity benefits our colleagues, our products, and our customers. We are proud to be an equal opportunity workplace and our hiring decisions are based on qualifications, merit, and business need. 

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Or, know someone who would be a perfect fit? Let them know!

Leeds Store

Leeds City Centre
LS1 5HF Leeds Directions View page

Already working at Pure Electric Limited?

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email
@pureelectric.com
  • Adam Norris
  • Nessa Ko
  • Peter Kimberley
  • Simon Michell
  • Tom Carrol
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